|
|
COMPLAINTS PROCEDUREWe ask that any cause of dissatisfaction be brought to our attention immediately. We can only put
right that which we are aware is wrong. All complaints will be investigated as a matter of urgency,
and appropriate remedial action will be taken. You will be kept fully informed at all times.
COMMUNICATION POINTSWe are contactable at all times. At times when your local office is unmanned there is an answering
machine from which messages are regularly retrieved. For any matter requiring immediate attention we
can be reached on a mobile telephone number which you will be given when you join us.
|
FINALLY ..... WHO ARE WE?Dan & Co. is owned and managed by a local operator in each area. It was started in
consequence of a perceived need for a more personal and friendly care system for pets
than can be provided by traditional establishments. We wanted our dogs to be cared for in
an environment as similar to home as possible while we were away – and what could be better
than the home of a dog-lover who is also a member of our club?
ANY QUESTIONS?Please telephone us or use the contact us link to email us your question. The contact details for your local office are on the website page
for your area. We are here to help.
|
||||||||||||||||
|
||||||||||||||||||
